Gyöngyi Babodi
IT Associate · Aspiring QA Engineer and Data Analyst
Career Objective: With over 10 years of experience in technical troubleshooting, IT support, and IT procurement, I have built a solid foundation in software reliability and IT operations. I am currently expanding my professional skills through Junior Software Testing and Data Analysis training. My goal is to transition into a Junior QA, Junior Data Analyst, or IT Procurement role within the UK market, where I can leverage my experience, further develop my skills, and contribute to team success.
Core technical skills
A practical quality mindset, grounded in real operations.
Quality Assurance
I apply a structured approach to bug reporting and troubleshooting, while actively building my QA expertise around ISTQB standards
IT Procurement & Assets
I manage vendor relations, hardware lifecycles, and software licensing with precision and cost-efficiency in mind.
Enterprise Systems
With over 10 years of IT experience, I confidently utilize Active Directory, ServiceNow, and ITSM tools in daily operations.
Experience timeline
14 years of operational context—ready to strengthen quality.
2021 – Present
Wienerberger Zrt.
IT Associate
Key responsibilities:
End-to-end IT Procurement: Managing vendor relations, request-for-quotations (RFQ), SAP vendor creation, purchase orders (SAP & Andoc), goods receipt, and invoice validation.
Identity & Access Management (IAM): Administering user accounts, file server permissions, and security groups in Active Directory, alongside mailbox workflows in ServiceNow.
Data & Asset Operations: Maintaining cost centers and ownership data in ServiceNow and handling hardware staging, onboarding presentations, and asset tracking for new hires.
Incident & Change Management: Resolving ServiceNow tickets (Incidents and Change requests) while assisting developers with server log extractions for troubleshooting.
2016 – 2021
thyssenkrupp Components Technology Hungary
IT HelpDesk Administrator
Key responsibilities:
Provided multi-channel support via Slack, phone, and email through a ticket-based system.
Prepared monthly statistics for backups, servers, switches, and Robocopy tasks.
Managed mailboxes in Lotus Notes and maintained local documentation in Atlassian Wiki (Confluence).
Executed laptop deployments for new employees using SCCM.
2015 – 2016
Telekom HU
IT HelpDesk Administrator
Key responsibilities:
Managed high-volume technical support calls and resolved user issues.
Handled ticket workflows within HP Service Manager.
Assisted in the testing and bug reporting phase of a new internal webshop system.
2012 – 2015
GRANDVISION Hungary Kft.
IT HelpDesk
Key responsibilities:
Supported the SAP developer team and assisted in testing new modules.
Managed daily SAP backups and provided general IT support.
Participated as a core IT team member in a large-scale office relocation project.
Handled ticket workflows
Learning & credentials
Intentional learning for a quality-focused next chapter.
ISTQB Certified Tester Foundation Level (CTFL)
In progress · Expected 2026
Junior Software Tester
Mentor Klub Training and Consulting Ltd. · 2025 – 2026
Exploratory Testing & Bug Reporting Practice
uTest Community Academy · Active Member
Network Installation and Operations Technician
Regional Training Centre of Debrecen
High School Graduation
Magiszter Foundation Secondary and Vocational School
LANGUAGES
Hungarian
Native
English
Upper-Intermediate
German
Basic
PROJECTS & PERSONAL INTERESTS
Practical projects, steady curiosity.
Portfolio Web Development
Built and deployed this portfolio using Framer, managing custom domain configuration, DNS records (A/CNAME routing), and clean UI/UX design.
Home Renovation Management
Coordinated an end-to-end residential renovation project—handling budgeting, vendor negotiations, material procurement, and rigorous quality control.
Web Development & Redesign
Self-taught builder of live sites, including jozsojogsi.hu (originally built from scratch with WordPress & Divi, currently undergoing a full Framer redesign). Managed custom domain setup, DNS routing, and UI layout.
Travel Logistics, Yoga & Gardening
Passionate about meticulously planning travel logistics and budgets down to the finest detail. Balanced by yoga for mental focus and resilience, and gardening for patience and long-term care.
Let’s connect
© 2026 Gyöngyi Babodi · IT Associate & Aspiring QA Engineer